Shipping Information
Shipping Information
Find clear guidance on Festiva order preparation, shipping estimates, address details, tracking updates and the steps to take when a delivery needs extra attention.
The essentials at a glance
These quick notes cover the main points to review when ordering balloons, tableware, backdrops, favor supplies and other celebration details.
Review your order
Check product selections, quantities, colors and celebration details before completing checkout.
Order preparation
Festiva prepares your selected party and event supplies for shipment after the order is received.
Shipping estimate
The standard Festiva shipping estimate is 3–5 business days.
Tracking updates
When tracking is available, use the details included with your shipping update to follow the package.
From checkout to celebration setup
Understanding each stage makes it easier to plan your party preparation and know when to review order or delivery information.
Order received
Your checkout details record the selected products, quantities and delivery address.
Details reviewed
The order moves into preparation using the information provided during checkout.
Package dispatched
A shipping update may include tracking information when it becomes available.
Delivery reviewed
Check the package and order details before beginning your celebration setup.
Check the details that guide delivery
Accurate order information helps your celebration supplies move through preparation with fewer avoidable questions.
- Use a complete delivery address Review the recipient name, street details, unit information, city, region and postal code before payment.
- Enter an accessible email Order and shipping updates rely on the contact information supplied during checkout.
- Allow preparation time Build the 3–5 business day shipping estimate into your celebration plan instead of ordering at the final moment.
- Review checkout information Available delivery details and any applicable charges are presented during checkout before the order is completed.
Follow updates without losing the celebration plan
Tracking information can help you coordinate decorating, table setup and gift preparation while your party supplies are in transit.
- Open the shipping update Use the tracking details included in the message when they are available for your shipment.
- Allow tracking to update A new tracking reference may need time before the first movement or location scan appears.
- Check the delivery location Review entrances, reception areas, household members and other secure locations if the package is marked delivered.
- Contact Festiva when needed Share the order number and relevant delivery details so the support request can be reviewed clearly.
Common delivery situations
Act promptly and keep the order number nearby when contacting Festiva about an address, tracking or delivery concern.
Address correction
Contact Festiva as soon as possible. A requested change may not be possible after order preparation has begun.
Tracking has not moved
Allow time for new scans to appear, then contact support with the order number if the update remains unclear.
Marked delivered
Check the delivery area, reception point and household members before requesting additional support.
Package concern
Keep the packaging and order details available while contacting Festiva so the concern can be reviewed.
Keep these details nearby
Include your order number and a clear description when contacting the Festiva team about shipping or delivery.
Helpful answers before your celebration
Review these general shipping notes when planning a birthday, baby shower, wedding celebration, graduation or seasonal gathering.
What is the Festiva shipping estimate?
Festiva uses a standard shipping estimate of 3–5 business days. Plan ahead so your party supplies arrive with enough time for decorating and setup.
Where can I see available delivery details?
Available delivery information and any applicable charges are displayed during checkout before the order is completed.
Can I change the delivery address after ordering?
Contact Festiva as soon as possible with the order number and corrected address. Changes may not be possible once preparation or shipment has begun.
How do I follow my shipment?
When tracking is available, use the details included in the shipping update. A new tracking reference may require time before the first scan appears.
What should I do if the package is marked delivered?
Check entrances, reception areas, household members and other secure delivery locations. Contact Festiva with the order details if the package still cannot be located.
What information should I include when contacting support?
Include the order number, the name used at checkout and a clear description of the shipping or delivery concern.
Order early and leave time for the joyful details
Explore coordinated balloons, tableware, banners, backdrops, cake accents and favor supplies, or contact Festiva when you need help with shipping information.