Order Changes & Cancellations
Need to adjust your celebration order?
Contact Festiva as soon as possible if you need to request an address correction, item adjustment or order cancellation. We review every request on a best-effort basis, but changes cannot be guaranteed once an order has entered processing or shipment.
Timing matters when requesting an order change.
Order processing may begin soon after checkout. Sending a request does not automatically pause, edit or cancel an order. A change is only confirmed after the Festiva team replies with written confirmation.
Three clear steps for requesting a change or cancellation.
A complete message helps our team identify the order and understand the requested adjustment without unnecessary delays or missing information.
Contact Festiva promptly
Use the contact page or email info@festiva.lol as soon as you notice the issue. Include “Order Change Request” or “Cancellation Request” in your message.
Earlier requests have a better chanceProvide complete order details
Include the customer name, order number, email used at checkout and a precise description of what you want changed.
Clear details support faster reviewWait for confirmation
Continue to treat the original order as active unless Festiva confirms that the requested change or cancellation has been completed.
A request alone is not confirmationChanges we can review before fulfillment progresses.
Availability depends on the order’s current status. Some adjustments may no longer be possible once party supplies have been prepared, packed or transferred to the shipping carrier.
Shipping address correction
Request a spelling, apartment, unit or delivery-address correction before the package is handed to the carrier.
Address updates are not guaranteed after processing begins.Item or quantity adjustment
Ask whether an item, color, size or quantity can be changed before the order is prepared for shipment.
Product and price differences may require further instructions.Full order cancellation
Request cancellation of the complete order. Approval depends on whether fulfillment activity can still be stopped.
Cancellation is not complete until confirmed by Festiva.Separate or combined orders
Contact us if duplicate orders were placed or if you want to ask about combining separately submitted purchases.
Combining shipments may not be available once processing starts.
The available options can narrow as fulfillment moves forward.
Festiva reviews each request according to the order’s current stage. The descriptions below explain why contacting us promptly is important, but they do not guarantee that a particular adjustment can be completed.
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New
Order recently submitted
A change may be easier to review before preparation begins, but the order should still be treated as active until we confirm otherwise.
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Prep
Order processing or packing
Some requests may no longer be possible if items have already been selected, grouped, packed or assigned for shipment.
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Ship
Order transferred to the carrier
Festiva may be unable to edit or cancel the shipment after carrier acceptance. Contact us to discuss the available next steps.
Order number
Include the order number exactly as it appears in the order confirmation so the correct purchase can be located.
Checkout information
Provide the customer name and the email address used when the order was placed.
Requested adjustment
Clearly state whether you need an address correction, item change, quantity adjustment or cancellation.
Correct replacement details
Write the full corrected address or exact requested item details to reduce follow-up questions.
Shipment changes may no longer be controlled by Festiva.
Once a package has been transferred to the shipping carrier, the original order may no longer be editable or cancellable. Carrier redirection, interception or address correction options are not always available and may depend on the shipment status.
- Contact Festiva with the order number and current shipping concern
- Review any carrier tracking updates available for the shipment
- Do not assume a reroute or cancellation is complete without confirmation
What to expect when Festiva reviews your message.
These guidelines help set clear expectations while protecting the accuracy of active orders and avoiding unconfirmed assumptions about fulfillment, cancellation or shipment changes.
Requests are handled on a best-effort basis
We will review the order status and determine whether the requested change can still be completed. Submission of a request does not guarantee approval.
Availability depends on the current fulfillment stage.Only confirmed changes should be treated as final
Until Festiva confirms an adjustment or cancellation, the original checkout details remain the active order instructions.
Keep the confirmation message for your records.Prepared or shipped orders may not be editable
Once celebration supplies have entered packing or shipping, stopping or changing the order may no longer be operationally possible.
Contact support to discuss the available next step.Can I cancel an order immediately after checkout?
Contact Festiva as soon as possible. We will review the order’s current status, but cancellation cannot be guaranteed because processing may begin soon after checkout. The order remains active until cancellation is confirmed in writing.
Can I change the shipping address on my order?
You may request an address correction before the order ships. Include the complete corrected address and order number. Festiva cannot guarantee that the change will be possible after preparation or carrier transfer begins.
Can I add another party item to an existing order?
Contact us to ask whether the order can still be adjusted. Adding an item may not be available after processing begins. You may need to place a separate order when the original purchase cannot be edited.
What happens if my order has already shipped?
Once an order has shipped, Festiva may no longer be able to cancel or edit it. Contact support with the order number and review the available tracking information. Carrier rerouting is not guaranteed.
Does sending an email automatically cancel my order?
No. An email or contact request only asks Festiva to review the order. Continue to treat the purchase as active unless you receive written confirmation that the cancellation or change was completed.
How long does Festiva shipping take?
Festiva uses a 3–5 business day shipping timeframe. Place orders with enough additional time for checking supplies, assembling decorations and preparing the celebration space.
Send the order number and requested change to the Festiva team.
Contact us promptly with complete information. We will review the current order status and explain whether the requested adjustment, correction or cancellation is still available.